Training that fits between shifts
Hourly staff don't sit at a desk with a free afternoon. They've got ten quiet minutes before a shift, and a phone. So a course here is a series of short lessons they can pick up and put down.
A lesson can be text, a video, a YouTube link, a PDF, an audio clip, a file or a web link. If you've already got SCORM packages from another training system, you can upload those too. You can require someone to watch a video all the way to the end before moving on, so they can't just skip to the quiz.
Build a course in an hour
You don't need instructional design experience. Here's a way that works:
- Ask your best employee to explain the task out loud while someone films it on a phone.
- Upload the video as a lesson. Add a short list of the key steps in text.
- Write three or four questions about the mistakes people usually make.
- Assign it, with a due date.
It won't win any film awards, but your team will learn the way your place does it, from someone they know. There are also templates to start from.
Quizzes that tell you something
Each quiz has a pass mark and a limit on how many attempts people get. You'll see stats for each one, including how many were assigned, how many finished, how many passed and the average score. If everyone misses the same question, that probably says more about the training than about the staff.
Quizzes can also stand alone. Use one to check product knowledge after a menu change or a safety rule after an incident, with no course needed.
Assign it and stop chasing
Assign a course to everyone, a smart group such as "New cashiers," or a list of people. Set a due date. They'll get it in the app, and you'll see progress at a glance, so there's no reason to walk around asking who's done it.
Courses also fit into onboarding packs. A new hire gets the right training automatically on day one, without you remembering to send it.
What's worth training on
Start with what costs you the most when it goes wrong:
- Safety. Slips, knives, lifting, chemicals. Whatever could send someone to the hospital.
- The closing routine. A locked door and a clean floor every time.
- Your product. What's in it, what to recommend, what to say when you're out.
- Handling complaints. What staff can fix on their own, and when to call a manager.
One short course on each is better than a long binder nobody reads. If you're new to this, our guide to training hourly staff walks through it.
A caution on required training
Time spent on training you require is generally paid time, and that includes training done on a phone at home. Plan for that in your labor budget, or schedule it during slow periods at work. You can read the federal rules in the Department of Labor's fact sheet on hours worked.
What it costs
Courses and quizzes are in the HR & Skills hub on every plan, free for up to 10 people. Basic costs $14.50 a month billed yearly for your first 30 people, plus $0.25 for each person after that.