Help center

How can we help?

Short, step-by-step answers. Inside the app, Help → Help center shows the articles for the page you’re on, and Contact support reaches us directly.

Getting started

Set up your company in 15 minutes

The setup guide walks you through your stores, your team, the tools you want and the app — in that order.

Scheduling

Build and publish a schedule ▶

Add shifts on the week grid, then publish — everyone gets their shifts in the app.

Open shifts, swaps and auto assign

Post shifts anyone can claim, let people swap, or let auto assign fill the gaps fairly.

Labor cost, sales and overtime warnings

The Labor & sales row shows scheduled hours and cost next to sales, with a forecast, your labor goal and suggested hours.

Labor-law checks (breaks, rest, minors)

Pick your state in Settings → Labor compliance; the schedule and timesheets flag missed breaks, short rest, late schedules, daily overtime and minors’ hours.

Plan work on boards

Boards hold any kind of work — projects, store openings, repairs — as color-coded tasks with owners, deadlines and priorities.

Time clock

Set up the time clock and store locations ▶

Place each store on the map, choose how strictly location is checked, and set breaks and auto clock-out.

Automatic clock in and out by location

With the iPhone app, phones clock people in when they arrive at their store and out when they leave.

Approve timesheets and run payroll

Review hours, fix mistakes with a reason, approve, lock the period, then send hours to payroll.

Turn a tablet into a clock-in kiosk

Pair a store tablet once; employees clock in on it with their PIN.

People

Import your team from a spreadsheet ▶

Upload a CSV exported from Connecteam, Homebase, When I Work, 7shifts or Gusto — or your own list — and preview before anything is saved.

Add a person and send them the app

Add someone in Users; they sign in with their phone number or email and a PIN.

Roles and permissions

Owners and admins run the company, managers run their teams, employees use the app; custom roles fine-tune exactly who can do what.

Communication

Chat and company updates

Message anyone or a group, and post updates people react to — mark important ones to track who read them.

Knowledge base and AI assistant

Put your handbook and procedures in the knowledge base; the AI assistant answers your team’s questions from it, with sources.

Forms and checklists

Opening and closing checklists, incident reports and inspections filled in on the phone — start from a template.

HR & training

Onboard new hires automatically

Build an onboarding pack — read, sign, take a quiz, first-week to-dos — and give it to every new person automatically.

Training courses and quizzes

Create courses with lessons and quizzes (or start from a template), assign them with due dates and follow progress.